Advocacy Services Manager (Herefordshire)
Salary Band: £28,000 – £32,000 Full Time Equivalent per annum (pro rata)
Hours: 34 hours per week
Location: Hereford, Herefordshire
Closing date:10th May 2026
Interview Date: 19th May 2026
Are you looking for a role that can make a difference?
About the role
Help ensure people’s voices are heard when it matters most.
ONSIDE is seeking an experienced, values-led manager to lead our statutory and contracted advocacy services in Herefordshire—including out-of-county delivery—supporting a team of advocates and volunteers to deliver safe, ethical, high-quality outcomes all whilst ensuring compliance with relevant legislation.
In this pivotal role, you will provide strong operational leadership, effectively manage referrals, allocations and case management whilst maintaining robust recording, monitoring and evaluation of the service. You will also provide high quality line management support to the team so proven experience of leading teams is essential.
Working closely with the Head of Services, you will also drive quality, innovation and growth—identifying new opportunities, enhancing delivery models, and ensuring our work remains person‑centred, accessible and responsive to local need.
Who are we looking for?
We’re looking for someone who has a strong understanding of statutory advocacy and the legal/ethical frameworks that underpin it and have a strong commitment to safeguarding, equality, social inclusion and individual empowerment. You will have excellent communication skills and be able to build strong relationships with staff, peers and stakeholders.
If you’re passionate about making a positive difference in people’s lives, we’d love to hear from you.
ONSIDE’s Benefits
- 26 days annual holiday + Bank Holidays
- Pension Scheme
- Company Sick Pay Scheme (after qualifying service)
- Additional Maternity & Paternity Pay (after qualifying service)
- 24/7 Employee Assistance Programme
- Access to premium Calm App
- Employee Engagement Forum to ensure our employee’s voices are heard!
- Your ‘Birthday Day’ Off
- Supportive working environment & good work/life balance culture
- Support with continuous professional development
Someone like you?
If you embrace difference and operate with integrity.
If you are committed to fairness and justice.
If you are creative in your approach, can think around problems and find new ways to solve them.
If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.
These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.
Who are ONSIDE?
ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way.
In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help.
Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!
More people need our help than ever before. Because of that, we are growing faster than ever before.
Want to know more?
Please get in touch with Sarah Mackay, Head of Adult Services by email sarah.mackay@onside-advocacy.org.uk.
Please also access our guidance on how to apply to ONSIDE on our advert pages.
ONSIDE reserve the right to withdraw this vacancy before the closing date.