Service Manager
Salary Band: £28,000 – £32,000 FTE per annum (pro rata)
Part Time Hours: 34 hours per week
Location: Hereford, Herefordshire
Contract Type: Permanent
This is a rolling advert.
Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.
Make a Real Difference as a Service Manager!
Are you an experienced Services Manager in health and social care looking to make a meaningful impact? Or an Advocate looking to progress to the next level?
If you have an understanding of advocacy services, whether through lived experience or professional experience within health and social care and are passionate about supporting vulnerable adults, we’d love to hear from you!
About the role
ONSIDE is seeking an experienced, person-centred and values-led Service Manager to lead our statutory advocacy services in Herefordshire, alongside managing out-of-county advocacy provision.
You will play a vital role in ensuring vulnerable and disadvantaged people have their voices heard and rights upheld. Providing operational leadership supporting a team of advocates and volunteers delivering high-quality advocacy service that are safe, ethical and compliant. Supporting, coaching and line managing the team to achieve outstanding outcomes.
Your role will be ensuring adherence to statutory frameworks, safeguarding standards and legislation, while overseeing referrals, case management, service delivery and performance monitoring. Leading on quality assurance, evaluation and continuous improvement.
As the Service Manager, you will work closely with the Head of Services to drive service development, innovation and growth ensuring our work remains person‑centred, accessible and responsive to local need.
This is a fantastic career opportunity to make a real and lasting impact on people’s lives.
Learn More About Our Work
ONSIDE is a leading advocacy charity dedicated to empowering individuals across health and social care services. To learn more about the work we do please visit:
ONSIDE’s Benefits
- 26 days annual holiday + Bank Holidays
- Pension Scheme
- Company Sick Pay Scheme (after qualifying service)
- Additional Maternity & Paternity Pay (after qualifying service)
- 24/7 Employee Assistance Programme
- Access to premium Calm App
- Employee Engagement Forum to ensure our employee’s voices are heard!
- Your ‘Birthday Day’ Off
- Supportive working environment & good work/life balance culture
- Support with continuous professional development
Who are we looking for?
We’re looking for a Service Manager with proven experience in team management and service delivery within a multi-disciplinary environment with a background in health and social care, charity sector, or advocacy services.
You will also require experience in supporting vulnerable or disadvantaged adults with a strong understanding of safeguarding, equality, diversity, and inclusion.
As a Service Manager you will need excellent communication and stakeholder management skills to include staff, peers, partnerships and other key stakeholders.
It is desirable to have knowledge of statutory advocacy such as IMCA, Care Act etc. and an understanding of legal and ethical frameworks within advocacy.
This is an excellent opportunity for an Advocate looking to progress their career or a health and social care manager to take a step into advocacy and make a lasting impact in their community.
Someone like you?
If you embrace difference and operate with integrity.
If you are committed to fairness and justice.
If you are creative in your approach, can think around problems and find new ways to solve them.
If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.
These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.
Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!
Want to know more?
Please get in touch with Sarah Mackay, Head of Adult Services by email sarah.mackay@onside-advocacy.org.uk.
Please also access our guidance on how to apply to ONSIDE on our advert pages.
ONSIDE reserve the right to withdraw this vacancy before the closing date.