Community Advocacy and Independent Health Complaints Advocate Volunteers

Flexible hours
Free Training and DBS Check
Ongoing support from Volunteer Team

ARE YOU DETERMINED TO MAKE A DIFFERENCE, LOOKING FOR A NEW CHALLENGE, AND CAN SPARE A FEW HOURS A WEEK TO HELP SOMEONE IN YOUR COMMUNITY?

ONSIDE is an independent charity promoting the rights and interests of people facing disadvantage. No matter who you are or where you’re from, ONSIDE believes that everyone is entitled to fair, equal treatment and opportunity. We are all about people; supporting and empowering them to make informed decisions and to live the very best life possible. It’s an ambitious goal, and the rewards can be lifechanging for those concerned. Our skilled staff and volunteers make a real difference to the lives of over 14,000 people a year across Worcestershire and Herefordshire.

As a Community Advocate or  Independent Health Complaints Advocate (IHCA) Volunteer you will be joining a service that works across Herefordshire to support adults of all ages who struggle to have their voice heard or who want to complain about their NHS care or treatment. This is a free and confidential service independent of the NHS. The complaint must be about NHS care and treatment that have taken place in the last 12 months.

Who are we looking for?

We are seeking people who have:

• Good communication and interpersonal skills
• Empathetic
• You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
• Organised and resourceful

Someone like you?

If you believe we should embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them

If you’re looking for a job that you can be proud of, and passionate about.
Please get in touch with us.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

This is a rolling advert and will close once a successful candidate has been identified.
Interviews will take place by individual arrangement.

Onside is committed to ensuring that children, young people and adults at risk of harm or abuse who come into contact with Onside staff and volunteers, are treated with respect and are free from all forms of abuse or mistreatment and we are committed to ensuring that all staff and volunteers are aware of their responsibilities in relation to safeguarding.

Please see our website for the full safeguarding statement and policy.